Frequently Asked Questions
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Welcome to the Global Pay FAQs page, where we provide answers to some of the most commonly asked questions about our company and services. At Global Pay, we are dedicated to delivering secure and innovative payment solutions to businesses and individuals worldwide.
This section aims to provide clarity and address any inquiries you may have regarding our services, fees, security measures, customer support, international expansion, and integration processes. We understand the importance of clear communication and transparency, and we hope this resource will assist you in navigating our offerings effectively. Should you have any additional questions or require further assistance, please don’t hesitate to reach out to our dedicated support team.
Global Pay offers black plastic cards for our black memberships. However, with platinum and corporate memberships, you will receive a metal card in either silver for platinum memberships or black or rose for corporate memberships.
Your Global Pay card has a base currency. If you use your card to make a purchase in a different currency, the merchant will be paid in that currency. The funds will automatically be exchanged from USD into any of the 150+ different currencies supported by the card using competitive exchange rates.
The Global Pay account allows you to quickly convert digital currencies in your wallet to traditional currencies. You can add these funds to your Global Pay card and spend the money online, in stores, restaurants, cafes, shops, transport and anywhere that accepts card payments.
Global Pay will deliver your card by Express courier. Once you receive your card, you will need to activate it with your personal pin number. A sealed envelope will be delivered to you containing your pin number, which must not be shared with anyone. Please keep your pin safe and secure at all times.
If your Global Pay Card expires or is damaged, you can easily order a replacement through your Global Pay Card dashboard. Please note that a replacement fee of $150 applies, which covers the cost of creating and shipping your new card. Once your order is placed and the fee is paid, we’ll expedite the process to get your new card to you as quickly as possible. If you have any trouble with this process, our 24/7 customer support team is always available to help.
If your Global Pay Card is lost or stolen, it’s important to act quickly. First, log into your Global Pay Card account and access your dashboard. You’ll find an option to pause your card, which will immediately halt all transactions. This helps protect your account from unauthorized use. At this stage, you can proceed to order a replacement card. Be aware that there is a replacement fee of $150. This fee covers the cost of producing and delivering the new card to you, as well as associated administrative processes.
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